Call Forwarding (redirect call) setup

Modified on Fri, 30 Oct at 8:08 AM

Incoming calls can be automatically forwarded to another destination. When a customer's call reaches a subscriber's extension number, it is automatically forwarded to the specified destination.

⚠️ Attention!	Call forwarding works only if the caller dials the employee's extension number or if the call scenario routes the call to that extension.

To configure call forwarding, go to 'Telephony' → 'VPBX' tab → 'Numbering Plan' menu on the left → 'Subscriber Numbers', select a subscriber, and open the 'Call Forwarding' tab.

The types of call forwarding and their settings are described in the tooltips (question mark icons in grey circles).

Call forwarding destinations:

Phone Number — enter the employee's landline or mobile phone number to which calls arriving at the subscriber's extension will be forwarded.
Queue — select the queue number to which incoming calls will be forwarded. The algorithm for finding an available agent in the queue is described in 'Queues'.
Internal, External or Mobile Subscriber — select the subscriber's extension number to which incoming calls will be forwarded. See 'Subscriber types'.
Voicemail — select the voicemail box to which calls will be forwarded. See 'Setting up voicemail'.
Incoming Call Script — all calls will be forwarded to the selected call scenario. See 'Call scenarios'.