How to set up Call evaluation

Modified on Fri, 23 May at 3:25 PM

✅Note:

The 'Call evaluation' feature can be implemented using STT/TTS, where the subscriber doesn't need to press buttons but can express their evaluation verbally.

To set up 'Call evaluation', follow these steps:

Set up a call scenario with an 'IVR menu' element.
Select the queue where you want to use 'Call evaluation' and attach the scenario that will handle 'Call evaluation'. The setting is available in Virtual PBX → Settings → left menu Routing → Queues → Call evaluation tab.
Now the call from the queue of the regular scenario will be directed to the scenario where the subscriber can provide their rating.
Ratings are available in the 'Calls by elements' tab.For convenience, you can set up filters with the 'IVR menu' button. After that, you can also export the file to Excel and sort it there.

Also see:

How to activate “Call evaluation”?