How to set up an External number

To add an extension number in the Virtual PBX section, select Settings >> Dial plan >> Extension numbers and press the External button.

Set the parameters for the external number:

1. Number.

   ✅ Note: The extension number of the subscriber can range from 1 to 4 digits and is set in the settings of the virtual PBX. By default, the numbering of internal numbers starts from 100.

    

2. Name of the speed dial.

3. Call destinations — phone number or SIP-URI. See Connecting and setting up SIP URI.

4. Connect an external PBX extension number. This option is available when the Trunk for external PBX service is connected.

5. Route outbound calls via.

6. Record all calls. Recorded conversations can be listened to in the Statistics (v2.0) section. Recording option is only available if the Call recording service is connected.

7. Show redirected caller's phone number.

   ✅ Note: This option is used if the subscriber has call forwarding set up or if they transfer a call during a conversation. For more information about forwarding settings, see Call Forwarding (redirect call) setup.

    

8. Transcribe calls — this option allows you to convert speech into text and is available under the following conditions:

   • The Call recording service is connected;
   • The Transcribe calls service is connected;
   • The Record all calls checkbox is checked.

9. Extension groups. For more information, see Subscribers groups.

Also see:

How to set up an Internal number

Virtual PBX user