How to setup

Call evaluation
Use post-call surveys - call assessments. When surveying their experience after customer calls, use this data to provide feedback based on your customer...
Mon, 26 Jun, 2023 at 12:37 PM
Setting up storage of call records
Follow these steps to set up record storage: 1. Go to "Virtual PBX" >> "Settings" >> "General settings" >> ...
Mon, 19 Jun, 2023 at 4:00 PM
Speech synthesis
Using speech synthesis, you can generate speech from text during a call, pronounce preloaded user variables (Name, debt, etc.), but unlike Voice Robot, this...
Mon, 19 Jun, 2023 at 3:33 PM
Call transcription
Virtual PBX | Calls (beta) | Call transcription "Call Transcription" is a Virtual PBX function that allows you to convert telephone conversations...
Thu, 9 Feb, 2023 at 12:41 PM
Call-forwarding (redirect call) setup
The Virtual PBX provides function redirection of incoming calls to other destinations. Description Destinations, which available to forwarding: An...
Mon, 26 Jun, 2023 at 1:12 PM
Recommended setup order for VPBX
Once the Virtual PBX is connected, it is important to configure it. The virtual PBX includes a set of internal subscribers, so it is necessary to be configu...
Thu, 25 Jul, 2019 at 9:31 AM
Waiting queue setup
The Virtual PBX provides to receive incoming calls to a queue of extensions to minimize losses of calls. Setup Click tab Virtual PBX | Settings in t...
Tue, 18 Jul, 2023 at 5:35 PM
Setup call route schemes
Virtual PBX provides to configure routing for each phone number. The Call routing scheme may be compiled from extensions, queues, IVR, speech kit. Routi...
Fri, 2 Aug, 2019 at 4:32 PM
Call recording
The Virtual PBX provides recording of inner, outer, and mobile calls. Also you can record calls in queues and conferences. Set record mark in settings to e...
Mon, 19 Jun, 2023 at 6:10 PM
How to set up Robot Controller
The setting of the "Robot Controller" function is performed on the page for creating queues - the section "Virtual PBX" >> tab &qu...
Tue, 18 Jul, 2023 at 6:03 PM