"Call Transcription" is a Virtual PBX function that allows you to convert telephone conversations into text.
The function is designed to analyze telephone conversations in real-time, namely, it helps to identify customer objections and generate recommendations for managers, thereby optimizing and automating the work of the sales department. Using the "Call Transcription" function, you can analyze telephone conversations with foreign contractors and clients. More than 30 world languages are available.
Also see:
Contact Center AI → Speech Analytics
How to enable 'Speech Synthesis - Speech-to-Text / Text-to-Speech'
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