DID numbers

Modified on Tue, 23 Apr at 2:02 PM

⚠️ Attention!

At least one phone number needs to be connected for the virtual PBX to work.

Calls coming in on the company's phone number are distributed according to the rules set in the routing scenarios.

The company number can be a KOMPaaS phone number or a phone number from another operator, as well as a SIP URI. If the company has several phone numbers, for each call, it is necessary to preselect the number through which it is more convenient and cheaper to make a call (preselect), or to set a "default number". The default number is set for each subscriber separately. For more details, see “Subscriber Outbound Routing Configuration”.

To select an outgoing number by preselecting, you need to dial a special prefix corresponding to the number before dialing the client's number. “Phone number preselect” allows, without changing the settings in the virtual PBX, to call in the necessary directions from local numbers and thus optimize the costs of outgoing communication. Instead of preselecting, you can set up automatic selection of the phone number for the most profitable call.

The automatic choice of number is carried out using the “Region of called number” option. For example, when calling from Budapest to Berlin, the Berlin number will be used automatically.

Connecting a phone number to the PBX:

  1. In the "Virtual PBX" section, select "Settings" >> "Routing" >> "DID numbers". 

  2. Click the "Connect" button.


Connecting KOMPaaS number see "Connecting and setting up KOMPaaS number".

Connecting a number from other operator see “Connecting and setting up Other operators".

Connecting SIP URI see "Connecting and setting up SIP URI".

Setting up incoming (DID numbers) routing

“Incoming routing (DID numbers)” - directing calls from certain numbers according to specific scenarios / routes. For more details, see "DID numbers routing Configuration".

Setting up outbound routing

“Outbound routing” determines how outgoing calls that are not internal or service will be processed.

For more details, see "Subscriber Outbound Routing Configuration".

Setting up the “CallBack” option

This tab sets up the settings for the “CallBack” service, which allows subscribers to make outgoing calls in such a way that the outgoing call becomes incoming for both the calling subscriber and the called one, saving on outgoing communication.

For more details, see "CallBack" and "How to set up CallBack".

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