The virtual PBX provides the opportunity to connect the "Call shadowing" feature.
Advantages:
- You can analyze the effectiveness of your employees' conversations in real time, provide support to the employee during a conversation with a client.
- There is no need to take a break to clarify information or listen to a conversation recording. For example: The manager connects to the employee's conversation, where only the employee will hear him and prompts the employee answers to the client's questions.
⚠️ Warning! Before enabling the “Call shadowing” feature, subscribers need to connect the service. For more details, see “How to enable Call shadowing (Prompter)”. |
See also:
“How to set up Call shadowing”
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