Call shadowing (Promter)

Modified on Tue, 16 Apr at 3:33 PM

The virtual PBX provides the opportunity to connect the "Call shadowing" feature.


  • You can analyze the effectiveness of your employees' conversations in real time, provide support to the employee during a conversation with a client.
  • There is no need to take a break to clarify information or listen to a conversation recording. For example: The manager connects to the employee's conversation, where only the employee will hear him and prompts the employee answers to the client's questions.

⚠️ Warning!

Before enabling the “Call shadowing” feature, subscribers need to connect the service. For more details, see “How to enable Call shadowing (Prompter)”.


See also:

“How to set up Call shadowing”

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