Subscribers groups

Subscribers groups — are a group with predefined settings that will be applied to extensions included in that group.

• Purpose: The user group allows you to create separate groups and manage them. Queues are only created for managing incoming calls and distributing calls to the necessary employees.
• Usage: User groups are used for sorting employees with the assignment of uniform parameters (for example, a number for outgoing communication). Queues are used for distributing incoming calls (including the queue can be used as an extension).

For more information about managing groups, see Creating and setting up subscriber groups.

Also see:

Call recording

Subscriber Outbound Routing Configuration