Setting up call recording

The Call Recording Configuration is performed on the 'Telephony' page → 'VPBX' tab:

• Subscriber Numbers → 'Subscriber' tab, where for the selected subscriber, you need to check the box next to 'Record all calls'. Then press the 'Save' button. 

• Queues → 'Queue' tab, where for the selected queue, you need to check the box next to 'Record calls'. Then press the 'Save' button. 

• Subscribers groups → 'Group' tab, where for the selected group, you need to check the box next to 'Record all calls'. Then press the 'Save' button. 

• Call scenarios → tab  for the selected scenario, you need to slide the toggle switch next to 'Record'. Then press the 'Save as template' button.

See also:

Call Recording

Call categories

How to assign a tag to a call

Access to call records