Transcribe calls

Modified on Mon, 7 Oct at 7:54 PM

Transcribe calls is a Virtual PBX feature that allows you to convert phone conversations into text.

The feature is designed for real-time analysis of phone conversations, specifically to help identify customer objections and formulate recommendations for managers, thus optimizing and automating the sales department's work. Using the Transcribe calls feature, you can analyze phone negotiations with foreign contractors and clients.

✅ Note:

Transcribe calls can only be used when the Call recording option is enabled. See How to enable "Call Recording”.

The feature is available in Virtual PBX >> Calls (beta) tab through the conversation listening start button in the modal window Listen to the recording of a conversation.

What call data you can get:

Call type
Caller
Call destination
Date

How to manage the feature:

Start / Pause
Stop
Listening speed adjustment
Volume control
Timeline option - turn on / turn off the timeline.
The services allow transcription of 30 languages.
Transcribe button - starts transcription.
Download button - downloading the conversation audio recording.
Waveform - allows you to select any playback time of the conversation. On the left, the conversation listening timer is displayed, on the right is the total conversation time.

The transcription waiting time depends on the conversation length.

Also see:

Call recording

IVR menu