Call handling in Telephony

"Call handling" refers to the management and routing of phone calls within a telecommunication system.

Advantages:

• Minimization of call losses;
• Reducing the load on operators;
• Optimization of company expenses.

Features:

• Managing the call order of SIP accounts for an incoming call. See "Call handling management".
• Limiting outgoing connections to certain directions. See "Call handling management".
• Automatic Caller ID change depending on geographical location. More details, see "Automatic Caller ID change".
• Uploading greetings for different situations. See “Uploading a Announcement in telephony”.
• Choosing a Personal Account user for connecting with services.
• Setting up call forwarding to another direction depending on various conditions:

  • Redirect by schedule;

  • Unconditional redirect;

  • Redirect if busy;

  • Redirect if not answer.

    For more details, see  ”Telephony redirection settings”.

Access to the number management scheme

1. The "Call handling scheme" is located in the "Telephony" section >> "Telephony" tab >> "Phone numbers" menu on the left.
2. To access the scheme, select the phone number in the table and in the "Number Management" column click on the wrench icon.
3. The "Number management scheme" will open. 

See also:

How to view phone numbers