Call handling management

Modified on Wed, 13 Mar at 11:28 AM

  1. Go to the "Telephony" section >> "Telephony" tab >> left menu "Phone numbers".
  2. Choose the phone number in the table and in the "Call handling settings" column click on the wrench icon. See “Call handling in Telephony”.
  3. The "Call handling scheme" will open.
⚠️ Warning!
To manage calls, the "Call handling" option must be connected. This can be done during the setup process. For more details see How to activate “Call handling” (Call management features).


Incoming calls can be configured in the "Inbound" tab.


Choose the order of calling end-user devices - simultaneously or in sequence. To do this, click on the pencil icon in the "SIP accounts" field.

  • "In sequence" - specify the time interval in seconds after which the customer's call will go to the next SIP account.
  • "Simultaneously" - does not require configuration.

If no one answers or everyone is busy, you can use call redirection. See "Telephony redirection settings".


Also see:

Automatic Caller ID change 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article