Uploading a voice announcement in telephony

Pre-recorded voice messages can be played to your customers in various situations. These can be greetings like "Hello, you have reached the company, please stay on the line," advertising information, or notifications such as "We are currently closed, please call back during business hours or wait for a technical support representative."

In order for the customer to hear a greeting before connecting with an employee, you need to upload an audio file with the greeting to the system. If schedule-based forwarding is used, you can use different greetings for when calls are within and outside the schedule.

Uploading a greeting

1. Go to the Call handling scheme. To learn how to do this, see "Call handling in Telephony".

2. Then click on the pencil icon.

3. In the opened modal window "Voice Greeting", click the "Open file" button or drag and drop the file with your mouse into the window to start uploading.

4. A standard Windows dialog box for file selection will open. Select the file and click "Open". The file will be added.

5. To save the file in the system, click "Save".

Selecting a greeting

All uploaded greetings are added to the list of voice greetings, where you can listen to them and select them for use in the "Number Management Scheme".

To add an uploaded greeting to the scheme:

1. Choose when the greeting should be played.
   • always, if forwarding is not enabled, or if schedule-based forwarding is enabled and the call comes outside the schedule period;
   • during unconditional forwarding;
   • when schedule-based forwarding is enabled and the call comes during the schedule period.
2. Click the pencil icon in the "Announcement" field corresponding to the appropriate situation.
3. Click on the desired greeting in the list. The greeting highlighted in green is the one that will be played.

See also:

How to view phone numbers

Permissions for phone numbers