How to Set Up 'Automated calls 2.0'

Go to the 'Automated calls 2.0' section → 'Telephony'.

Before configuring an automated call, you need to:

• Connect a phone number. For more information, see 'Enabling a phone number'.

• Create a call scenario in 'Telephony' → 'Call scenario'. For more information, see 'Call scenario settings'.

• Create a contact list in the 'Automated calls 2.0' section → 'Special contacts group'. For more information, see 'Automated calls 2.00 → How to create contacts'.

Click the 'Create' button and fill in the fields in the 'Task creation' modal window:

'Advanced settings' tab

Task parameters

• Task name — specify the task name.

• Contact group — you can select a group from the address book (contacts from this group are converted into targets when the task is created).

  • Optional — you can create a task without a group — for “transactional” tasks, where targets are added later (via API).

• Scenario — select the call scenario created earlier.

  ⚠️Important!	The scenario must have an assigned phone number — otherwise, calls will not be made, and the number must have a sufficient number of lines.

  
   

• Dialing speed:

  • Сall amount — the number of calls made during the selected period (minute/hour/day).

  • Period — the period over which the specified number of calls will be made.

Task runtime settings

• Task execution period — specify the dates of the period.

• Schedule — select the schedule according to which the calls will be made .

• Timezone — by default, the account's time zone is used for automated calls.

• Use subscriber number timezone — if enabled, calls are made according to the subscriber's time zone. That is, a call will not be made to the Far East during nighttime hours.
   

'Advanced settings' tab

• Unsuccessful — the robot's actions for a specific call type. Settings for calls with the “Busy” and “Technically unsuccessful” types are available only to the MSN manager.

• Attempts — the maximum number of attempts for unsuccessful calls by type (busy, no answer, technically unsuccessful).

• Delay — the interval between repeated attempts (for example — for a “busy” call, retry after 30 minutes).

• Unit of measure — minutes, hours, days.

• Waiting time to pick up the handset — how long the robot will wait for the subscriber to answer the call for it to be considered successful.

• Сall mode — there are two options:

  • Client first — i.e. the external subscriber;

    or

  • Scenario first — i.e. the scenario is activated before the connection with the subscriber is established.
     

The created task will wait for approval by your manager.

Also see:
Managing Automated Call Tasks