Automated calls

"Automated calls" is software that uses pre-recorded replies to simulate a real conversation.

"Automated calls" allows for outgoing calls to be made on a schedule with a specified call script to automate certain processes. Automated calls act as an automated secretary - the client who calls the company's phone number or is reached by a voice robot listens to the message and responds to the question asked by the voice robot. The service recognizes the client's speech and depending on their response, asks the next question or connects them to the appropriate employee or department.

Also, "Automated calls" can work with pre-loaded user variables (name, debt, etc.). These can be loaded into "Call Scripts" using the "API" element on the scheme.

To configure auto calls, follow these steps:

1. Connect a phone number. For more information, see "How to order a phone number".

2. Create a call script in "Virtaual ATS" >> "Settings" >> "Call Scripts". For more information, see "Call scenarios Setting".

3. Create a contact list in the "Automated calls" >> "Contact Lists" section. For more information, see "How to Create a Contact List".

4. Create call tasks. There are two types of tasks:

   • Mass tasks - tasks that process pre-compiled lists until all contacts are handled or the calling time is over.
   • Transactional tasks - tasks that use data from CRM, with contacts added via API in real-time. The task result is then returned to CRM.

5. For more information, see "How to Set Up Automated Calls".

Also see:

"Managing Automated Call Tasks"

"Procedure for launching the "Automated calls"