How to set up CallBack

For Virtual PBX subscribers to be able to use outbound routing via Callback, perform the following settings:

1. Form a list of phone numbers that will be provided access to the "CallBack" service.

   1. In the "Virtual PBX" section, select "Settings" >> "Routing" >> "Blacklist and Favorites".

   2. To create a new list, click on the "Add" button.

   3. Enter the name of the list in the form that appears. 

   4. Click "Save". Filling in the parameters of the new list becomes available.

   5. In the "List of numbers" field, click "Edit". A form for adding phone numbers to the list opens.

   6. Click "Add" and enter the number to be included in the list. Repeat this action for all numbers that should be allowed to use "CallBack". After adding all necessary numbers, click "Save". When creating a list, you can also use masks for the number "XXX", or NDC types.

      In this way, a list of phone numbers is created, which can be associated with a phone number for the “CallBack” service. 

2. To set up a phone number for the “CallBack” service.

   1. In the "Virtual PBX" section, select "Settings" >> "Routing" >> "DID numbers".

   2. Select the phone number to which the phone numbers for "CallBack" will be connected. If you do not have configured phone numbers, proceed to the connection and setup of the phone number. How to do this is described in the instruction “DID numbers”.

   3. Go to the "Callback" tab.

   4. Move the "Activate Callback" slider into the active position.

   5. In the "Select a list of callable numbers" field, select the list of numbers created earlier. Employees with these numbers will be allowed to use the “CallBack” service.

   6. If necessary, enable call recording for callbacks, moving the slider next to "Record calls" to the right.

   7. Click "Save".

Also see Callback.