How to set up Robot Controller

Modified on Tue, 18 Jul, 2023 at 6:03 PM

The setting of the "Robot Controller" function is performed on the page for creating queues - the section "Virtual PBX" >> tab "Settings" >> in the menu on the left "Queues".

To turn on the controller robot, do the following:

1. Select or create (the "Add" button) a queue;

2. On the "Robot controller" tab, next to "Call back on lost calls in queue", move the slider to the right (see image below);

3. Set the parameters of the function:

  • “Direct outgoing calls via” (mandatory field) - the number through which outgoing calls will be directed,

  • “Queue for outgoing calls” (mandatory field) – selection of a queue from the entire set of queues in this PBX,

  • “Rules operation schedule” - (mandatory field) – a schedule that specifies the time when the “Robot Controller” function processes calls from the list of missed calls (selection from the entire set of schedules in this PBX),

  • "Wait interval" - the duration of the pause after an unsuccessful attempt to call a free operator or client until the next one,

  • "Number of attempts" - if the connection with the client did not occur, his number is excluded from the list for auto-callback upon reaching the specified number of attempts,

  • “Ignore calls shorter than” - calls with a total duration (from the moment they arrived at the Virtual PBX) less than the value specified in this field are considered non-targeted and are not placed in the auto-call list.



4. Click the "Save" button.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article