Forwarding to a familiar employee

To configure this feature, go to 'Telephony' → 'VPBX' tab → 'Call routing' menu on the left → 'Queues'.

1. Select the queue for which you want to enable the 'Forwarding to a familiar employee' feature and click 'Edit'.

2. Go to the 'Queues' tab.

3. Select the 'Forwarding to a familiar employee' checkbox.

4. Configure the following parameters:

   • Call forwarding time, hour — select the time interval during which the feature will be active. Available values are 1 hour, 8 hours, and 24 hours. The feature will stop working once this period expires.

   • Timeout for call of a familiar employee, Sec — specify the number of seconds the system will spend trying to reach the subscriber who previously received a call from this phone number within the time interval specified by the 'Call forwarding time, hour' parameter.

5. Click 'Save'.
   

Also see:

Queues

Setting up a queue