Call categories

Modified on Tue, 05 Mar 2024 at 03:36 PM

Calls can be displayed in the following categories:

"All calls" - All calls of all types of subscribers, queues and services for the selected period of time.
"Robocall" — All calls of the "Voice Robot" service for the selected period of time.
"Robot controller" — All calls of the "Robot-Controller" service for the selected period of time.
Queue calls — Calls of a specific queue for the selected period of time.
Subscriber calls — Calls of a specific subscriber for the selected period of time.
"Mobile number" — Calls of a specific mobile subscriber for the selected period of time.
Calls by phone number — Calls to a specific phone number (using the search mechanism). There is also the possibility to search for part of the phone number and display all records including the specified sequence of digits. These can be 10-digit city or mobile numbers, as well as internal short numbers of virtual PBX subscribers.
1. All incoming and outgoing calls to this number will be displayed.
2. In the "VPBX" menu, go to the "Calls (v2.0)" tab.
3. In the left menu, select the required queue, subscriber or select "All calls".
4. In the search box, enter the whole and part of the number (for example, 21) for which you need to search and press "Enter" or the search button.
Calls through the filter — Calls sorted using the filtering mechanism. The filtering mechanism allows you to highlight incoming, outgoing and internal calls, as well as calls using the "Call from the site" service. You can use the filtering mechanism for all calls at once, as well as for calls of a single subscriber or queue.
1. In the "VPBX" menu, go to the "Calls (v2.0)" tab.
2. In the left menu, select the required queue, subscriber, service or select "All calls".
3. Select the period for which to display records.
4. Click on the "Show filters" button.
5. You can display incoming, outgoing, internal calls and calls. To do this, set the corresponding checkboxes.