Attend and Blind transfer in Virtual PBX

Call transfer using virtual PBX allows you to transfer a call on equipment that does not support the transfer function.

• For an Attended transfer: during a conversation with a client, dial *subscriber number (e.g., *100). When the second subscriber answers, talk to him, then hang up. The client will be connected to the second subscriber.
• For a Blind transfer: during a conversation with a client, dial *subscriber number# and hang up. For example, dial *100 to transfer the call to the internal number 100. The client will hear music or a ringtone and will be connected to the subscriber if they answer.

To enable the option to transfer calls through a virtual PBX, go to Virtual PBX >> Settings tab >> General settings >> Special settings. 

1. Check the box for the Call transfer using PBX option. When this option is enabled, calls can be transferred either by means of a telephone device or a virtual PBX. If the option is disabled, call transfer is only allowed through a telephone device.

2. Enable the Show caller's number when transferring option so the transferred call shows the caller's number to the subscriber. If the checkbox is unchecked, the subscriber will see the internal number of the subscriber who transferred the call.

   ✅ Note: The Show caller's number when transferring option only works if the Call transfer using PBX option is enabled, and the call is transferred through a virtual PBX: through the ∗ symbol and subscriber number.

    

Also see:

Call transfer

Call interception