Call transfer

Call transfer is the redirection of a phone call from one subscriber to another. The call can be transferred either by the means of a telephone device or a virtual PBX.

Calls can be transferred to another subscriber either directly, without prior consultation, or after prior consultation.

Transferring a call through a virtual PBX allows the redirection of a call on equipment that does not support the transfer function.

How to transfer a call through a virtual PBX

• To transfer a call with prior consultation, during a conversation with a client, dial *subscriber number (for example, *100). After the subscriber answers, consult with them and hang up. The client is connected to the second subscriber.
• For a direct call transfer, during a conversation with a client, dial *subscriber number# and hang up. For example, dial *100 to transfer the call to a subscriber with an internal number of 100. The client hears music or a ringtone and connects with the subscriber if they answer the call.

To enable the option to transfer calls through a virtual PBX, go to Virtual PBX >> Settings tab >> General settings >> Special settings.

1. Check the box for the Call transfer using PBX option. When this option is enabled, calls can be transferred either by means of a telephone device or a virtual PBX. If the option is disabled, call transfer is only allowed through a telephone device.

2. Enable the Show caller's number when transferring option so the transferred call shows the caller's number to the subscriber. If the checkbox is unchecked, the subscriber will see the internal number of the subscriber who transferred the call.

   ✅ Note: The Show caller's number when transferring option only works if the Call transfer using PBX option is enabled, and the call is transferred through a virtual PBX: through the ∗ symbol and subscriber number.

   
   

Transferring calls through telephone devices

The process of transferring a call may vary depending on the telephone device. The telephone device must support the call transfer function (for example, have a Transfer, xfer button, or any other button responsible for transferring the call).

1. Direct call transfer

   This is the transfer of a call to another subscriber without prior consultation with them. For a direct call transfer, the subscriber, during a conversation with a client, presses the transfer button (for example, Transfer or xfer) and calls the second subscriber (dials the subscriber's number and presses the button responsible for completing the transfer (for example, Transfer or Dial). While the phone is ringing, the first subscriber hangs up. The client hears music or a ringtone and connects with the final subscriber if they answer the call.

2. Call transfer with prior consultation

   A subscriber can transfer an active call to another subscriber after prior consultation with them. To do this, the subscriber presses the button on the telephone device responsible for transferring the call (for example, Transfer or xfer) and dials the number of the second subscriber. The call with the client is put on hold at this time, and the subscriber and client hear music or ringtones. When the second subscriber answers the call, the first subscriber consults with them and during the conversation presses the button responsible for completing the transfer (for example, Transfer or xfer), then hangs up.

Also see:

Attend and Blind transfer in Virtual PBX

Call interception

SIP account