How to set up Question-answer

Modified on Tue, 19 Mar at 1:37 PM

To create a "Question-answer" item, go to the "Virtual PBX" section >> "Settings" tab >> left menu "Routing" >> "Question-answer" and click on the "Add" button.

⚠️ Warning!

Before setting up the "Question-answer" service, you need to connect the "Speech Synthesis" service. For more details, see ”How to activate Speech Synthesis - Speech-to-Text / Text-to-Speech”.

✅ Note:

When choosing the "File" parameter, you will need to select records from a file - a question that is pronounced for the first time and a message that the answer was not recognized.

Set the parameters of the "Question-answer" element and click Save. Editing of the element is available at the bottom of the list.