Setting "Redirect to a familiar employee”

To set up the feature, navigate to Virtual PBX >> Settings tab >> Routing menu on the left >> Queues.

1. Choose the queue for which you want to enable the Redirect to a familiar employee feature.

2. Go to the Advanced tab.

3. Check the box Redirect to a familiar employee. 

4. Set the following parameters:

   Working time for call redirect - choose the time interval during which the function will trigger. The possible values are 1 hour; 8 hours; 24 hours.

   After this time, the feature does not work.
   

5. Familiar employee ringing timeout - specify the number of seconds during which the function will try to reach a subscriber who has already received a call from this number during the time interval set by the Working time for call redirect parameter.

6. Click the Save button.

Also see:

Redirect to a familiar employee

Queues

Setting up a queue