Modified on Tue, 19 Mar at 1:34 PM

The "Question-answer" option allows you to automatically answer frequently asked customer questions without the participation of an operator.


  • Reducing the customer's response wait time;
  • Reducing the load on operators.



The "Question-answer" blocks are located in the "Virtual PBX" section >> "Settings" tab >> left menu "Routing" >> "Question-answer".


⚠️ Warning!
Before setting up the "Question-answer" service, you need to connect the "Speech Synthesis" service. For more details, see How to activate Speech Synthesis - Speech-to-Text / Text-to-Speech.


The option allows:

  • Play a pre-recorded audio to the calling customer;
  • Synthesize speech from text;
  • Voice pre-loaded user variables - name, debt, etc.;
  • Recognize the answer, offer common answers to questions. For more details, see "How to set up Question-answer".
  • Depending on the client's answer, the system switches to the appropriate direction of the call scenario.


✅ Note:
You can use Open AI in the Q&A element. For more details, see “How to set up Question-answer”.


See also:

How to set up Question-answer

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