Schedules

The Schedules service allows users to configure inbound call routing depending on working and non-working hours.

• Schedules are used in the system to set up such services as IVR menu, Call Forwarding, Blacklist and Favorites and others, that is, services that handle calls in different ways depending on certain time criteria - time of day and days of the week.
• Schedules contain one or more periods that determine when to apply this schedule. Routing of calls coming to the city number of the company is carried out in accordance with the schedule settings.
• When a call arrives during the schedule period, the call can be forwarded to an internal or short subscriber number, to a queue, to a fax, to a voice menu, to a number from black and white lists. Also, the client can be played a pre-recorded message using Voice mailbox, for example: "You called the company, we are currently not working". This option can be used to play a message, save the subscriber's appeal (optional) and end the call.

For more information, see Setting up a schedule.

• You can also add multiple schedules for different days of the week and time periods if you need to configure call handling more flexibly.

Also see:

Schedules element

Call Scenario Elements