Incoming calls can be automatically forwarded to another destination. After a customer's call reaches the subscriber's extension, it will be automatically forwarded to the specified destination.
⚠️Attention! Call forwarding works only if the caller dials the employee's extension, or if the call is routed to the extension in the call scenario. |
To configure call forwarding, go to 'Telephony' → 'VPBX' → 'Numbering Plan', select the subscriber and open the 'Call Forwarding' tab.
Call forwarding types and settings are described in the tooltips (question mark icons in a gray circle).
Call forwarding destinations:
Phone Number — enter the employee's landline or mobile phone number to which the call received on the subscriber's extension will be forwarded.
Queue — select the queue number for forwarding incoming calls. The algorithm for finding an available agent in the queue is described in 'Queues'.
Internal, external or mobile subscriber — select the subscriber's extension for forwarding incoming calls. See 'Subscriber types'.
Voicemail — select the mailbox for forwarding calls. See 'Setting up voicemail'.
Incoming Call Script — all calls are forwarded to the selected call scenario. See 'Call scenarios'.
To disable call forwarding, select the 'Off' option.
✅Note: If unconditional call forwarding is configured, other types of call forwarding do not apply.
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