KOMPaaS Softphone

To ensure that KOMPaaS Softphone works correctly, make sure that:

• A verified address is associated with the phone number.

• A user is associated with the phone number.

  • For Telephony, see 'How to link a user to a phone number'.
  • For Virtual PBX, see 'Linking a user to a subscriber of PBX equipment'.

• A SIP account has been created and linked to the subscriber's internal number.

  ⚠️Attention! It is important to add SIP account type → Mobile.

   

  For more details, see 'How to create a SIP account' and 'How to bind a SIP account to an IP address'.

1. Download and install the softphone on your smartphone from the 'Telephony' section → "Equipment" tab. Or use the direct link. 

2. Grant permission to send notifications in order to receive Push and other notifications for the application to function in the background. 

3. Please log in. 

4. Grant permissions to the microphone and for audio recording. This is a standard permission for working with the microphone in third-party SIP applications that use their own call handling. 

5. Background activity control — select "No restrictions" to prevent the application from going into "sleep" mode, which would lead to missed calls or disconnection from the SIP server.  

6. Allow the application to be a pop-up window. This is necessary for receiving incoming calls if you are using the built-in call handling instead of the system's. The built-in call handling is recommended for most phone models. 

7. Make sure that the 'Integration of calls' setting is set to 'By default'. 

8. If you have more than one phone number, you can select the numbers you want to use in the application by checking the boxes in the 'Telephony' section.

• in development.. The button in the middle is intended for Dialogs in the Contact Center Ai. 

Also see:

'How to reduce battery consumption in KOMPaaS Softphone'