Telephony redirection settings — Redirect by schedule

Redirect by schedule allows you to redirect calls to another destination based on the time of day and day of the week, for example, during non-business hours, calls are redirected to an employee's mobile phone.

The schedule includes one or more periods that determine when to apply this schedule. For example, the schedule for non-business hours may include two periods: from 6:00 p.m. to 9:00 a.m. on weekdays and from 1 P.M. to 5 P.M. on weekends and holidays.

To enable scheduled redirection:

1. Slide the toggle to the right for "Redirect by schedule".

2. Click on the pencil icon in the "Redirect by schedule" field.

3. Specify the intervals when the schedule should be applied by clicking the green plus button. Enter the phone number to which the call should be redirected during the schedule period (in E164 format, for example, +74991234567) or SIP URI (in the format [email protected]). Use the plus button to save the specified number or SIP URI.

    

   ✅ Note: If the company does not operate on a production calendar, select specific days of the week as the schedule action days.

    

4. Add the necessary number of phone numbers or SIP URIs.

5. Redirect to next number after defined — specify a time interval (in seconds) after which the call will be redirected to the next number if the previous one does not answer after the specified time interval.

6. Show redirected caller’s phone number — when redirecting a call, display the caller's number to the called party (if the option is enabled) or your company's phone number (if the option is disabled).

Also see:

Call handling in Telephony

Call handling management

Automatic Caller ID change

Telephony redirection settings — Unconditional redirect

Telephony redirection settings — Emergency call forwarding

Telephony redirection settings — "Redirect if Busy" and/or "Redirect if no Answer"