Setting up call recording

Modified on Wed, 27 Mar at 2:09 PM

The Call Recording Configuration is performed on the "Virtual PBX" page >> "Settings" tab:

  • "Extension numbers" >> "Extension" tab, where for the selected subscriber, you need to check the box next to "Record all calls". Then press the "Save" button. 

  • "Queues" >> "Queue" tab, where for the selected queue, you need to check the box next to "Record all calls". Then press the "Save" button. 

  • “Subscribers groups” >> "Group" tab, where for the selected group, you need to check the box next to "Record all calls". Then press the "Save" button. 

  • "Call scenarios", where for the selected scenario, you need to slide the toggle switch next to "Record calls in script". Then press the "Save as template" button.

 

 

See also:

Call Recording

Call categories

How to assign a tag to a call

Access to call records

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