Call short number element

Call short number — an element for selecting an external subscriber, i.e., an employee who has call forwarding set up from an internal number to an external number. This can be an external city or software (SIP) phone of an employee, as well as their mobile number.

To add an element to the call scenario:

1. In the "Virtual PBX" → tab "Settings" → left menu "Call scenarios" → click on the "Call short number" element icon in the right slide-out menu.

2. Select the employee's internal phone number where the call will be directed.

3. In case the manager doesn't answer the call, check the "Limit waiting time for this short number" box and select the number of seconds after which the call will be automatically redirected to the next route stage. If unchecked, the "Call short number" element will be the endpoint of the route.

   ⚠️Note: If you need to create a new subscriber, go to the subscriber list. To do this, click on the "Create extension" link. For more details, see "Extension Numbers".

   

    

4. Then click the "Add Item" button.

5. Connect the "Call short number" element with arrows to other elements on the diagram to determine the element's place in the scenario and set the routing direction.

6. Click "Save" in the top right corner of the form.

• To edit the element, click the pencil-shaped button.

• The "Edit scenarios item" modal window will open.

  For more details, see "How to set up Subscriber's extension numbers".

Also see:

"Subscriber types"

"Call scenarios"