Call extension element

Call extension — an element for selecting an internal subscriber (company employee with a short internal number) and the number of seconds after which the call will go to the next element, so that if one employee does not answer, the client's call will proceed further along the route.

To add an element to the call scenario:

1. In the "Virtual PBX" → tab "Settings" → left menu "Call scenarios" → click on the "Call extension" element icon in the side pull-out menu on the right.

2. Select the employee's internal phone number to which the call will be directed.

3. In case the manager doesn't answer the call, check the "Limit waiting time for this short number" box and select the number of seconds after which the call will be automatically redirected to the next route stage. If unchecked, the "Call extension" element will be the endpoint of the route.

   ✅Note: If you need to create a new subscriber, go to the subscriber list. To do this, click on the "Create extension" link. For more details, see How to set up an Extension number.

    

4. Then click the "Add Item" button.

5. Connect the "Call extension" element with arrows to other elements on the diagram to determine the element's place in the scenario and set the routing direction.

6. Click "Save" in the top right corner of the form.

• To edit the element, click the pencil-shaped button.

• The "Edit scenarios item" modal window will open.

  For more details, see "How to set up Subscriber's extension numbers".

Also see:

"Subscriber types"

"Call scenarios"