AI IVR Scenario

To create an AI IVR script, follow these steps:

1. Connect services. See Management of paid services.

   • Virtual PBX. See The sequence of actions to configure a virtual PBX.
   • Speech Synthesis. See How to enable Speech Synthesis - Speech-to-Text / Text-to-Speech.
   • Connecting a phone number. See How to enable phone number.

2. Create a script in Virtual PBX. See Call scenario settings.

   • Schedules element.
   • Question-answer element.
   • AI 2.0 element.
   • Check conditions element.
   • Queue element (outputs to accounting, technical support, sales department).
   • We also recommend using elements such as:
     • Speech synthesis element
     • Announce element before switching to a specialist to increase customer loyalty.