Queues — Setting priorities and strategies

To set up queue priorities and strategy, go to the Virtual PBX section >> tab Settings >> menu on the left Queues >> tab at the bottom Queues.

Choose the call distribution strategy in the queue — sequentially, ring all, randomly or to the least busy. For more information about queue priorities and strategies, see Queues — Priorities and Strategies.

• If you need to consider the operator's qualification when searching for a free operator and primarily direct calls to more qualified employees, set a priority for each subscriber. The first call will go to the subscriber (group of subscribers) for whom the priority "0" is set, then — "1" and so on.

• If the list of subscribers is over, and the waiting time in the queue, set in the call scenario, has not yet been reached, the call starts again, in a circle.

• If no priority is assigned, the call will go to all subscribers in order depending on their location in the list (if the strategy Sequentially is chosen) or simultaneously to all free (if the strategy Ring all is chosen).

• If the strategy Sequentially or Random is chosen, in the field ”Timeout between call attempts” indicate the interval between dialing attempts (in seconds).  

• If the strategy Ring all is chosen, set in the field “Making call every ... second” the time after which the call will go to the next group of subscribers.

Also see:

Queues — Priorities and Strategies

Queues

Queue element

Setting up a queue