How to set up Fax

To configure fax, follow these steps:

1. Go to 'Telephony' → 'VPBX' tab → 'Numbering Plan' menu on the left → 'Fax Numbers'. The list of connected fax numbers will be displayed. The number of fax numbers available in the system depends on the selected tariff plan.

2. Specify an email address for receiving faxes. To do this, select a fax number and click 'Edit'.

   • In the 'Fax editing' modal window, select the 'Forward A Copy Of The Fax To Email' checkbox and specify the email address to which received faxes will be sent.

     • The email address field is available only when the 'Forward A Copy Of The Fax To Email' checkbox is selected.

3. Click the 'Save' button. 

4. Add the fax element to the call routing scenario. To do this, go to 'Telephony' → 'Call scenario' in the left-hand menu and select the 'FAX' element. The customer's call will then be routed to the fax according to the configured routing rules. For detailed information about routing calls to a fax, see the 'FAX' element'.
   

Also see:

Faxes

'FAX' element

How to enable FAX