Forwarding element

The Forwarding element can be configured to redirect calls to different numbers depending on the time of day, day of the week, or other parameters, such as the calling subscriber's number or the number dialed on the phone keypad.

Unlike redirection on an internal subscriber, this redirection can trigger on a greater number of parameters, for example, to an external number on the same Virtual PBX or another PBX via an external trunk.

To add an element:

1. In the elements menu on the right, click on the icon; 

2. Number — enter the phone number for redirection;

3. Send call through — select from the dropdown list KOMPaaS phone number, External PBX or Third Party Operator Number, through which the redirection will be performed;  

4. Click the Save button.

5. And connect the element with other scenario elements.

• In case the redirected subscriber did not answer the call, check the Limit waiting time box and select the number of seconds after which the call will go in another direction. If the Limit waiting time box is unchecked, the Forwarding element will be the end point of the route.  

• To edit the element, click on the pencil button.  

• The Forwarding element editing window is identical to the Forwarding element creation window.

Also see:

Call scenarios

Call Scenario Elements

Call scenario settings