⚠️Warning! Before enabling the 'Prompter' function, subscribers need to connect the service. See more details at 'How to activate 'Call Monitoring (Prompt)'. |
Go to 'Telephony' → 'VPBX' → 'Numbering Plan' in the left-hand menu → 'Subscriber Numbers'.
Select a subscriber and click 'Edit'.
In the 'Edit Internal Subscriber' modal window, go to the 'Subscriber' tab and select the 'Call Monitoring (Prompt)' checkbox.
To listen to a call, dial 078 followed by the subscriber's number.
To listen to a call with an announcement to the agent, dial 079 followed by the subscriber's number.
Click 'Save'.
See also:
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