How to download a conversation recording using the proxy method

To get a conversation recording:

1. Make sure you have an integration in the 'Integrations' → 'Marketplace' section. 

2. Open the 'Downloading a conversation recording' proxy method in the 'Integrations' → 'Proxy methods' section and copy the external link.

   ✅Note: The 'Downloading a conversation recording' proxy method is created automatically when creating an integration.

   

    

3. Go to 'Integrations' → 'Integration triggers' and create a 'Call recording available' trigger.

   ✅Note: The trigger must match the type of integration selected. For more information, see 'Creating an Integration Trigger for Email'.

   

    

   • In the trigger settings, specify:

     • In the 'Integrations' field — select your integration.
     • In the Message field, paste the copied link from the 'Downloading a conversation recording'' proxy method.
       • Add to the end of the link — ?call_id=${{callId}}.
     • Fill in the 'Trigger name' and 'Mail subject' fields.

   • Click 'Save'. 

4. Now you will receive a download link according to your chosen integration.

   • Example for email. 

   • Example for Telegram.