Contact Center AI → How to add a contact to the Address Book

Modified on Wed, 9 Apr at 10:06 AM

This article is not available in Hungarian, view it in English

To create a contact in the Address Book:

  1. On the Dialogs tab (see 'Contact Center AI → Dialogs') click the 'Address book' button in the right sidebar.

  2. Click 'Create a contact'.
     

  3. Fill in the contact details and click 'Save'. 

  4. After creating the contact, it can be linked to a dialog. To do this, click 'Select a contact', and then — 'Connect this contact'.

 

  • Contacts associated with the dialog, as well as counterparties associated with this contact, are displayed via the Address Book call button.



Also see:

Contact Center AI

Contact Center AI → Dialogs


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article