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To create a contact in the Address Book:
On the Dialogs tab (see 'Contact Center AI → Dialogs') click the 'Address book' button in the right sidebar.
Click 'Create a contact'.
Fill in the contact details and click 'Save'.
After creating the contact, it can be linked to a dialog. To do this, click 'Select a contact', and then — 'Connect this contact'.
Contacts associated with the dialog, as well as counterparties associated with this contact, are displayed via the Address Book call button.
Also see:
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