Contact Center AI → How to add a contact to the Address Book

Modified on Wed, 30 Jul at 9:41 AM

To create a contact in the Address Book:

  1. On the 'Dialogs' tab (see 'Contact Center AI → Dialogs') click the 'Address book' button in the right sidebar.

  2. Click 'Create a contact'.

  3. Fill in the contact details and click 'Save'. 

  4. The contact has been created.

 


  • The contacts associated with the dialog, as well as the counterparties associated with this contact, are displayed using the button with a man in the right sidebar.


Also see:

Contact Center AI

Contact Center AI → Dialogs


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