Send SMS element

The Send SMS element can be used in call scenarios to provide additional information to the client about discounts, promotions, or other special offers that may interest them. It can also notify a manager about a call made to them.

An example of using the Send SMS element: A client schedules an appointment at a clinic, and at the end of the conversation, they receive an SMS with confirmation, including the date and time of the appointment.

The Send SMS element helps improve customer service quality by providing additional information about services and orders, enhancing the convenience of communicating with the company.

To add the Send SMS element:

1. In the elements menu on the right, click on the icon; 

2. Select SMS from the drop-down list;

3. To create a new SMS, click on the Sending SMS link. 

4. To edit the element, click on the pencil button. 

   In the Send SMS modal window, set the parameters:

   • Name — name of the element option;

   • From number — the number from which the SMS will be sent;

   • From Alpha-number — used to display the name to the recipient instead of the phone number;

   • Receiver number — the fixed recipient number of the message;

   • Variable — the recipient's number will be used according to the variable;

   • Message — the text of the message to be sent;

   • Variables in call scenario — the field for displaying variables involved in the scenario. For example, when using api_stat or api_robocall, the field will display variables that will appear in the scenario.  

5. Click the Save button.

After creating the element, connect it with other elements of the scenario.

Also see:

Call scenarios

Call Scenario Elements

Call scenario settings