Redirect to call scenario element

Modified on Mon, 1 Jul at 3:15 PM

The Redirect to call scenario element is designed to redirect to other scenarios, which greatly simplifies and organizes the work of call handling scenarios. You can break down complex logic into many small scenarios, each responsible for a specific aspect of call handling.

  • For example, you need to process orders and customer inquiries. You can create a main scenario for handling incoming calls, and then use the Redirect to call scenario element to direct calls to separate scenarios depending on their type: order, product return, technical support, etc. Each of these scenarios will be responsible for the appropriate handling.

  • Another example is where you can create a separate scenario for weekends, which will provide minimal call handling or playback of a recording with information about the non-working day and the possibility of leaving a voice message. This is useful if you need to change the call handling logic on these days.


To use the element, click on the icon or drag it with the mouse from the menu on the right.


In the window that opens, select the scenario and press the Save button.


To edit the element, click on the pencil icon.


The Edit scenarios item window will open, where you can select another scenario.


Also see:

Call scenarios

Call Scenario Elements

Call scenario settings

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