What to do if the integration is not working?

1. Reinstall the integration:

   1. If you have an old integration installed, such as Bitrix24, Kommo, then:

      ⚠️Attention! When switching from the old Kommo integration to the new one, call recordings will be available only in the MCN Telecom Personal Account, according to your tariff.

      
      

      1. Contact technical support to remove the old version of the integration.

         ✅Note: Removal of the old integration is performed only by KOMPaaS technical support staff.

         
         

      2. Remove the old application from the marketplace (in Kommo, Bitrix24).

      3. Then install the new integration. Two versions of the application should not be installed simultaneously. Either application v1 and integration v1, or application v2 and integration v2.

   2. If you have a new version of the integration:

      1. Remove the integration in MCN Personal Account.
      2. Remove the v.2 application from the Bitrix or Kommo marketplace.
      3. Perform the installation in the order specified in the instructions below.
         • For instructions on how to install and configure the integration, see the Integrations section.

2. Contact technical support.

   ⚠️Attention! In this case, remote access to the device managing the integration and login credentials will be required.

   
   

Still have questions? Write to us or call at +4314120099.