Constructor Elements → Miscellaneous

This instruction describes script elements from the 'Miscellaneous' section used for bot actions.

• Code execution
   

  Used to insert code that allows performing additional programming actions, data processing, or integration with external systems during the dialogue.

  
  

• Operator 

  This element transfers dialogue control to an operator until the interlocutor writes one of the keywords. The function works with the Contact Center AI product.

  • Text for exit button from operator element — this parameter defines the text that will be displayed on the 'Exit' button of the 'Operator' element.
  • Text when jumping to an operator element — this parameter defines the text message that will be displayed when transitioning to the operator element from another block or during dialogue execution.
  • Select queue — this option allows selecting the queue that will be used when performing operations related to the 'Operator'element. The queue can determine the order of operations, ensure sequence of actions, or control access to resources in a multitasking environment.

    • When a match with the text is found, control is transferred back to the bot.

      Example text: Exit, End, Bye.

      Such an expression will terminate the dialogue with the operator when any of the listed words appear in the user's message.

      ⚠️Attention! Please note that only user messages are checked, not operator messages. Thus, the operator cannot terminate the dialogue with the user until the user does so themselves.

      

• Timetable 

  This element checks if the current time matches the schedule. If the schedule corresponds to the current time, the script continues along the Matches branch, otherwise along the Does not match branch. Similar to the 'Condition' element.

  • Day of the week — the day of the week to which the schedule applies.
  • Start time — on the given day of the week, starting from the selected time, the block will begin operation (the script will follow the True branch).
  • End time — on the given day of the week, after the specified time, the block will not operate (the script will follow the False branch).
  • 24-hour operation — on this day, the block operates (the script will follow the True branch) all day (from 0:00 to 23:59).
  • Never — on this day, the block will not operate (the script will follow the False branch) (default value). In this case, parameters 2 and 3 take the value of 0:00.
  • Holidays — add holidays or shortened working days.

• end 

  This element terminates the script.

  • Restart scenario on message — when this option is active, after entering a message on the penultimate element, the interlocutor will be redirected to the beginning of the script.

  • Restart on button press — check this box to make text fields available for message and button.

  • Delete variables when scenario is restarted — to start the script anew with completely empty variables.

Also see.:

Description of components of the Chatbots constructor

Chatbots