Scenarios are intended for managing Speech Analytics and Classifier. This section sets out how to apply instructions from the Classifier. If a Classifier instruction sets rules for processing text from dialogues, then in the Scenarios section we define which scenarios should be processed with this instruction.
In the Scenarios tab, the correspondence between scenarios from chatbots and virtual PBX, as well as the availability of dialogues for operators, is selected. Each operator can be set up access to different scenarios, depending on this, he will see different dialogues.
✅ Note: The Scenarios tab is available only to a user with administrator rights. See Access levels. |
Access to dialogues from chatbots and transcribed calls on the virtual PBX is set up in the Accesses tab.
Set the checkboxes next to the required operators in the columns corresponding to scenarios from chatbots and PBX. They will be granted access to the selected dialogues.
✅ Note: If the operator is in the queue on the virtual PBX, he will see the dialogues of his transcribed queues even if he is not tied to the scenario in which the queue falls. If there are no queues in the scenario, or the call did not reach the queue, the binding to the scenarios in the Accesses tab is applied. |
In the Instructions tab, the correspondence between scenarios from chatbots and virtual PBX and Classifier instructions is set — which dialogues to process with which instructions.
Set the checkboxes next to the required chatbot and virtual PBX scenarios in the columns corresponding to Classifier instructions. The selected dialogues will be processed with the corresponding instructions.
Also see:
Contact Center AI >> Classifier
Contact Center AI >> Speech Analytics
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article