Monitoring — Event Logs

The "Monitoring" section is designed to track events related to call processing in the system, such as the start and end of calls. This helps to analyze and monitor calls in order to improve service quality.

Main tasks:

• Call monitoring — records the start, end, and status of calls.
• Event analysis — helps determine whether calls were successful (whether they were answered or not).
• Debugging and diagnostics — assists in identifying errors or issues during call processing (e.g., connection failures or long wait times in queues).

To view logs, go to the 'Integrations' section → 'Monitoring' .

Logs are available for download: → Select an event and click the 'Export to CSV' button.

See also:

‘Webhooks’